As we reopen our office to routine care, we have changed some of our office policies and procedures to make sure we are providing care in the safest possible way. Please read below to understand what we will be doing in the office, and what we are asking you to do to ensure the best experience.
We have significantly decreased the number of available appointments each day, to minimize the number of people in the office at one time.
We will be prioritizing people with urgent or medical eye care needs in the next few weeks. We may ask specific questions about your individual situation to be able to appropriately schedule your appointment.
If you are in a high-risk group, please let us know. We can schedule you for the first appointment of the day before other people arrive.
To ensure we are practicing social distancing, all visits are by appointment. This includes optical services that were previously done on a walk-in basis (eyewear pick-ups, glasses adjustments or repairs, purchasing dry eye products). However, we can accommodate most same day requests.
All patients will receive a screening questionnaire to determine COVID-19 risk. Please fill out the questionnaire before your appointment. If you have significant risk factors or are likely to have COVID-19, you will be asked to reschedule.
Please arrive on time.
Please bring your medical insurance card, government-issued ID such as a driver’s license, and list of medications to your appointment.
Only the patient scheduled for their exam may come into the practice. For patients who require someone with them for any reason, please limit to one additional person.
We will check your temperature when you arrive. If your temperature is 100.4 degrees or higher, you will be asked to reschedule.
We ask that all patients wear masks while they are in the office. If for medical reasons you are unable to wear a mask, please let our staff know beforehand so that we can make sure other precautions are in place.
To minimize the amount of close contact time required between doctors and patients, we have the option to take retinal photos on all patients who are here for annual exams. The fee for these photos is $39. Most insurances do not cover the cost. This is not a replacement for dilation.
Contact lenses can be safely worn during the COVID-19 pandemic with proper hand washing.
We will provide hand sanitizer prior to trying on glasses. You may remove your masks during this time but we will ask that you respect the social distancing guidelines. Please re-wear your mask when you are done trying on frames.
All glasses on our displays are clean and ready to be tried on. Please place glasses in labeled bins after you try them on. These will be disinfected before being placed back on the displays.
If you want to get the opinion of multiple friends or family members as you are selecting glasses, we ask that you take a picture or video chat to do so.
We are excited to have patients back in the office and at the same time a little bit nervous to see what this “new normal” will be like. Thank you for your patience and for being our patients!
– Dr. Khong and Eyes on You staff